Allen’s main topic of discussion: “Galvanizing Customer Relationships in a Challenging Marketplace.” The presentation will provide an overview and discussion on the methods to build strong relationships through open communication, strategic service reviews, innovative business processes, and leveraging new technologies. Allen will help attendees uncover new ways to think about their existing customer relationships and demonstrate how innovation can help solidify winning partnerships for finishers and suppliers.

Allen has traveled around the world teaching business owners and decision makers how to make the most of new and existing customer relationships. He has shared his expertise with such companies as Microsoft, HP, Oracle, Sprint, and Nortel Networks, where he lead teams to help these companies transition to new ways of doing business.

The Southern Metal Finishing Conference is organized by the The International Surface Finishing Academy (SFA) and sponsored by American Plating Power.